Quick-Service Analytics

Optimize operations with AI-driven insights for service bays, reducing wait times and boosting throughput and improving the customer experience from lot arrival through the full service.

Enhance Quick-Service Operations with BayTracker®

BayTracker® technology provides AI-based analytics for quick-serve markets like auto repair shops and oil change centers, producing superior operational information:

• Wait Time: Measure average time vehicles wait before entering a bay to identify inefficiencies.
• Bay Time: Track duration in bays to optimize service cycles and reduce idle periods.
• Total Time: Calculate end-to-end service time from lot entry to exit for overall efficiency.
• Percentage On-the-Lot Greets: Monitor staff greetings to improve customer experience.
• Total Number of Cars Waiting: Get real-time counts of queued vehicles to manage overflow.
• Bay Occupancy Rate: Analyze bay utilization for balanced workloads and revenue growth.
• Car Counts by Bay: Track vehicle volume per bay for targeted resource allocation.
• Drive-Offs and Times: Identify abandoned visits to address long waits and reduce churn.

Rich Per-Vehicle Data

BayTracker captures detailed, system-wide data for advanced analysis and forecasting:

• Timestamp of entering the lot
• Timestamp of on-the-lot greet (if greeted)
• Timestamp of entering the bay and bay number
• Timestamp of exiting the bay
• Timestamp of drive-off (if applicable)

With BayTracker, quick-service centers can achieve faster turnaround times, increasing customer satisfaction and long-term profitability by automating service tracking, monitoring labor, and optimizing bay utilization.

Through the full service experience:

Drive-Thru Optimization

Speed up service and delight customers with real-time drive-thru performance tracking.

Boost Efficiency, Speed, and Customer Satisfaction

BayTracker empowers quick-service restaurants, fast-food chains, and coffee shops with AI analytics to optimize drive-thru performance:

• Service Goal Time: Set and track target service durations for consistency.
• Average Service Time: Analyze overall averages to spot trends and improvements.
• Current Service Time: Monitor live times for real-time adjustments during peak hours.
• Cash > Present Goal: Set goals for payment-to-order handoff times.
• Cash > Present Average: Track averages to refine training and equipment use.
• Vehicles Served by Service Period: Break down volumes by time slots for better staffing.
• Vehicles Served per Day: Forecast demand and measure growth with daily totals.

BayTracker can reduce drive-thru service times, minimizing drive-offs, boosting revenue, and enhancing customer loyalty through streamlined operations and personalized experiences.

Traffic Insights

Leverage street-level data to inform marketing and staffing decisions.

Unlock Traffic Insights for Smarter Retail Decisions

BayTracker uses a simple camera to analyze traffic volume and patterns in front of your retail location, providing actionable insights:

• Real-Time Vehicle Counts: Track cars passing hourly, daily, or weekly to gauge exposure.
• Traffic Flow Analysis: Identify rush-hour surges or seasonal trends for better promotions.
• Pedestrian and Directional Insights: Analyze incoming/outgoing traffic and foot traffic.
• Custom Reporting: Generate reports on traffic density and potential customer reach.

With minimal setup, BayTracker can deliver up to 10-20% better ad targeting and sales forecasting based on real traffic data, helping optimize staffing, predict consumer behavior, and drive higher foot traffic and sales.

Retail Traffic Analytics

Understanding roadway traffic helps optimize staffing schedules and trigger dynamic promotions to attract customers, driving higher foot traffic and sales.